Booking Information
CREDIT CARD PAYMENTS
If payment for your holiday is paid by credit card a handling charge of 2% will be levied.
TRAVEL DOCUMENTS & INFORMATION
When we have received your signed booking form and deposit, we will send, where relevant your receipt, invoice, confirmation of accommodation, car hire, your insurance policy and, subject to availability, a comprehensive description of your chosen property.
Please check the details immediately to ensure they are correct. Upon receipt of payment for the balance of the invoice we will send you a final receipted invoice. Your car hire, accommodation voucher, and directions to your accommodation will be sent approximately two weeks prior to your departure. It is very important that you check all your travel documents carefully and notify us within two days of receipt if there are any discrepancies. Although we check thoroughly all the documents we send to clients, misunderstandings can occur especially if holiday details have been altered.
FINANCIAL PROTECTION
OVP Travel Ltd is a member of ABTA with membership number W7937. As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct. In order to ensure that the monies you pay for your holiday are protected we will issue a confirmation invoice showing the details of the services that you have booked including the price and the amount of money paid by you.
You should check these details carefully and contact your travel agent or us immediately if there are any discrepancies.
Please go to www.abta.com for a copy of the Guide to ABTA's Scheme of Financial Protection.
(ABTA protection applies only to services supplied by OVP Travel Ltd and does not apply to services featured in this brochure that are provided by any other company).
PASSPORTS
It is the client's responsibility to ensure they are in possession of a valid passport and any visa necessary. At time of publication UK citizens require a full 10-year passport valid for the entire length of their stay and no visa, unless staying over 90 days. All children and married women travelling alone must have their own passports unless the children are currently included on an adult's passport and are 15 years or younger. It is wise for newly married couples to make sure flight tickets are booked in the same names that appear on their passports at time of departure. Passports for travel to Spain will need to still be valid for 6 months after departure from the UK.
From October 2006 all first-time applicants for a UK passport who are over the age of 16 will have to attend an interview. This means that the application process will take longer. If you are 16 years old or over and haven't yet got a passport, our recommendation is that you should apply for one at least six weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an interview in order to do this.
We suggest that citizens from other countries outside the UK contact their own embassy for current details.
HEALTH & SAFETY
At the time of publication no vaccinations were normally required for visitors from the UK to Spain. Please consult your GP if in doubt. Spanish health and safety standards may vary from those in the UK. Our property owners/agents are asked to acknowledge that they comply with any local rules or regulations that are applicable, but we point out that these may differ from the UK standards or personal views of individual clients.
We apologise for this but are unable to accept responsibility as these regulations are beyond our jurisdiction.
If you or any member of your party is an expectant mother or suffer from any serious medical condition, you must check with your doctor about the advisability of travelling abroad and inform OVP Travel prior to booking. We reserve the right to refuse a booking in these circumstances. We take the safety of our customers very seriously. Unfortunately crimes against people and property are a fact of life throughout the world and you have the same responsibility for your personal safety as you do at home. We therefore advise all clients to be extra vigilant and ensure that great care is taken of your property. In the event that you should lose any items of value while on holiday through theft or otherwise, you must report the facts immediately to the local police or other competent authority and obtain a written report. If a report is not obtained it will be difficult for you to pursue any claim through your holiday insurance.
The Foreign and Commonwealth office produces up to date travel information to help British travellers make informed decisions about travelling abroad.
For further information please visit www.fco.gov.uk or tel 0870 606 0290 or call ABTA on 0901 201 5050 (calls are charged at 50p per minute)
IMPORTANT: Information for the new E111 form
Due to changes in EU Law, E111 forms issued before August 19 2004 are no longer valid. If your current E111 form has an expiry date of December 31 2005 at the bottom, it is valid until that date only. If there is no expiry date, you will need to apply for a new form - one for each member of your party, including children, that plan to travel in Europe in 2005.
You can get a new form from the Post Office, or download one from the Department of Health's website at: www.dh.gov.uk/travellers. From December 31 2005 a European Health Insurance Card (EHIC) will replace all E111 forms. Full details are available on the above website.
Please note: The E111/EHIC forms do not replace travel insurance and you are strongly advised to ensure that all members of your party are adequately insured for the duration of your holiday.
FLIGHT CHECK-IN TIMES
In most instances check-in times advised by airlines are minimums. These can be two or three hours prior to departure on charter services and one hour on scheduled. We strongly advise that if you wish to be seated together, arriving earlier will afford you greater choice of seat allocation.
DISABILITY AND SPECIAL REQUESTS
OVP Travel do not specialise in holidays for the disabled, but we are happy to discuss suitability before booking. Special requests of any nature must be made clear at the time of booking, and on the booking form. Special requests can not be guaranteed.
